Some customers come in on a rhythm — every four weeks for a cut, every fortnight for nails. Rather than rebooking each time, set the appointment up once as a recurring booking and Styler creates the whole series.
💡 This is one of the most effective retention tools you have. A customer with their next six appointments already in the diary is a customer who doesn't drift away — and it saves the "shall we get you booked in again?" conversation entirely.
Setting one up
When creating a booking, turn on Recurring Booking. You'll then set:
Frequency — how often it repeats.
End Type — how the series finishes.
Styler creates the appointments and they appear on your calendar like any other.
💡 Match the frequency to the service, not the customer's optimism. Someone who says "every three weeks" but comes every five ends up with a diary full of appointments they cancel — which looks like churn in your reports and costs you slots you could have sold.
Changing one, or changing all
This is the part to get right. Editing a recurring booking asks which you mean:
Edit only this event — just this occurrence. The rest of the series is untouched.
Edit recurring event — the whole series from here on.
👀 Read that prompt before clicking. Choosing the series when you meant one appointment moves every future occurrence, and there's no undo. If a customer wants to shift one week only, it's Edit only this event.
Individual occurrences can be moved or removed without affecting the pattern — so a customer going on holiday for a fortnight doesn't need the series rebuilding.
What works differently on a series
A couple of things behave differently from a one-off booking, and both surprise people:
👀 Booking status can't be changed on a recurring booking. The status control is disabled for a series. To mark a no-show or cancel a single appointment, work with that occurrence rather than the series.
👀 Fees follow the same rule. Because fees are triggered by a status change, handle the individual occurrence — see late cancellation and no-show fees.
Reminders
Each occurrence gets its own reminders — 24 hours and 1 hour before that appointment, not the series as a whole. Customers are reminded about the next one, every time.
See the booking timeline.
On the customer's profile
Recurring bookings show in a customer's booking history alongside their one-off appointments, so you can see the pattern at a glance — see the customer profile.
FAQs
❓ The customer wants to stop the series.
Edit the recurring event and end it. Future appointments come out of the diary and the slots become bookable again.
❓ Can I change who does a recurring appointment?
Yes — edit the series to change it permanently, or a single occurrence to cover one week's absence.
❓ What if a recurring appointment lands on a day we're closed?
It'll still be in the diary — closing a day doesn't remove existing bookings. Check your calendar around closures and move or cancel anything affected.
❓ Can customers set up recurring bookings themselves?
Recurring bookings are created from the Hub. It's worth offering at the end of an appointment — most customers say yes if asked.