Want to protect your revenue by charging Late Cancellation or No Show fees? No problem! This feature is available on our Basic and Pro plans. Here's how to set it up:
Step 1: Connect to Styler via Stripe
📧 Receive an Email from Your Consultant:
Your consultant will send you an email with a link to create a Stripe account.
🔗 Create Your Stripe Account:
Follow the link in the email to create your Stripe account.
⏳ Wait for Confirmation:
Once your Stripe account is created, payments will be available through the booking system within 24 hours.
Step 2: Set Your Cancellation Policy
While you wait for your Stripe account to be connected, you can set up your cancellation policy.
🛠️ Go to Settings:
Navigate to the 'Settings' section in the menu.
✏️ Go to Bookings - Preferences:
Navigate to 'Bookings' and then select 'Preferences'.
💬 Set the Cancellation Policy:
Define the cancellation policy. This will notify the system that clients can't cancel within this time period. If a client cancels their booking themselves or you, the business owner, do so within this period, the system will automatically charge them.
Step 3: Set Your Revenue Protection
Once Stripe is connected, the Revenue Protection section on the Styler Hub will be unlocked for you.
🛠️ Go to Settings:
Navigate to the 'Settings' section in the menu.
💳 Go to Bookings - Revenue Protection:
Navigate to 'Bookings' and then select 'Revenue Protection'.
📊 Set a Late Cancellation Percentage:
Turn the toggle to green, then enter a percentage amount in the % box.
📊 Set a No Show Percentage:
Turn the toggle to green, then enter a percentage amount in the % box.
FAQs
❓ Do I have to set both a late cancellation and no show fee percentage?
No, you can use the toggles to take no fees, just one fee, or both fees.
❓ How do I charge the No Show Fee?
You have to tell the system if a client has not shown up. Simply change the status of the booking on your calendar from 'booked' to 'No show'. For more help, view this guide.
❓ I have tried to charge the client's card but it failed. What do I do?
If you're just using revenue protection, we can't prevent a client's card on file from failing to be charged. This can happen for several reasons, such as a card being reported as lost/stolen or having insufficient funds. In this situation, you can retry the payment at a later date or reach out to the client directly.
💡 Top Tip: To prevent any payment disputes, clearly outline all of your policies in the T&C's section. This ensures your clients agree to these terms before booking. For help setting this up, visit this guide.