Taking a deposit secures a payment before a customer books, which reduces no-shows and protects your revenue on longer or more expensive appointments.

Deposits are set in two places, depending on what you're selling: on service tiers, and on courses.

Deposits are taken through Stripe, so your account needs connecting first.

✅ Sign in to your Styler Hub.
✅ Go to Settings > Integrations > Stripe to check your connection status.
✅ If you're not connected, click CONNECT and fill in your information.

👀 If you see Additional information is required to complete Stripe onboarding, finish that first. Deposits won't be taken until Stripe has everything it needs.

Deposits are set per service tier, not per service — so a senior stylist's tier can carry a different deposit from a junior's.

1️⃣ Open the side menu and go to Services.
2️⃣ Click the edit icon ✏️ next to the service you want to update.
3️⃣ Find the "Tier Deposit" option and select "Yes" ✅.
4️⃣ Enter your deposit amount 💰.
5️⃣ Click Save 💾.

You can set different amounts for each tier, or the same across all of them.

💡 Deposits work best where they're proportionate. A deposit on a £20 appointment often costs you more in drop-off than it saves in no-shows. On a three-hour colour, it's the difference between a bad day and a fine one.

Setting a deposit doesn't automatically mean the deposit is all a customer can pay. That's controlled separately.

Go to Settings, then under Business click Payments. Under Payment Options choose one:

💡 Deposit or full payment suits most businesses. Some customers would rather clear the whole thing at booking, and there's no reason to stop them — it's money in the bank and one less transaction on the day.

👀 This setting is business-wide, not per service, and needs the business settings permission to change.

Courses and classes handle payment separately from services. Open the course and use its Pricing tab — you can take a deposit rather than the full amount, with its own figure independent of any service tier deposit.

This matters most for expensive multi-week programmes, where asking for the full amount up front is a real barrier to enrolment.

See Introduction to Classes & Courses.

A deposit already paid is recorded against the booking. When the customer comes in, check them out as normal — the deposit is accounted for and you're only collecting what's left.

See how to check out clients and process payments.

👀 Deposits appear in your Sales report on the day they were taken, not the day of the appointment. A deposit in March for an April booking counts toward March. See using Reports.

❓ Are deposits refundable?

❓ Can I refund a deposit?

❓ Do deposits work on bookings I make in the Hub?