Thank you for choosing to be part of our community at Styler Digital Ltd (“Styler”,“we”, “us”, or “our”). If you have any questions or concerns about these Terms, or our practices, please contact us at [email protected].

Styler offers the following product solutions:

As a Styler Partner you have two payment options which are to be agreed prior to the subscription. An annual subscription or monthly payments. If a payment is missed, Styler may deny you access to your Booking System account(s) and/or disable your Business App. If you have any issues with paying your outstanding balance within the required timeframe, please get in touch as soon as possible via [email protected].

As a Styler Partner, you have a number of obligations to Styler in return for receiving our Services. These are set out in detail in the full version but some important ones are as follows:

If you have any questions, please get in touch via [email protected] or via the live chat tool found across our site at https://styler.digital.

Please read these Partner Terms Of Business carefully. If you do not agree to these Partner Terms Of Business in their entirety, you may not use the Styler Services.

1. Definitions

2. Description Of Styler Business Services

3. Payment For Styler Business Services

4. Payment For Styler Partner Services

5. Partner Acknowledgements & Consents

6. Partner Obligations

7. Business App Design

8. Customer Service & Complaints

9. Customer Data

10. Partner Warranties

11. License To Partner Content

12. Indemnity

13. Payment Terms

14. Terms Of Agreement

15. Confidentiality

16. Liability

17. General

Preamble terms with assigned meanings are stated below.

Styler: Also referred to as "company", "we", "us", or "our", meaning Styler Limited.

Styler Partner: Also referred to as "Partner", "you", "salon owner", or "provider". A business who has signed a contract to work in partnership with Styler. Styler Partners are service providers to the consumer.

Consumer: Also referred to as "User" or "Customer". A public user who is able to make a booking with Styler Partners via a website, app or widget.

Affiliate: Any entity that from time to time directly or indirectly controls, is controlled by, or is under common control with Styler.

Agreement: Also referred to as "Partner Terms Of Business". This agreement, which sets out the terms and conditions upon which Styler shall provide the Styler Services to the Partner and which comes into effect on the Effective Date.

Booking Terms & Conditions: Styler Booking Terms & Conditions for Customers booking Partner Services.

Cancellation Policy: Section 6 of this agreement refers to your own cancellation policy for your business. Sections 13 and 14 of this agreement relate to your notice of cancellation of the Partners subscription to Styler Services.

Data Protection Legislation: Refers to European Directives 95/46 and 2002/58/EC and any legislation and/or regulation implementing or made pursuant to them, or which amends, replaces, Page 5 of 32 re-enacts or consolidates any of them (including the General Data Protection Regulation, or "GDPR") and all other applicable laws relating to processing of personal data and privacy that may exist in any relevant jurisdiction.

Effective Date: The earliest of (a) the Partner beginning to receive the Styler Services, (b) the date on which the Partner ticks the box to confirm its acceptance of this Agreement on the Styler Business Software and, (c) the date of any other agreement signed by the Partner concerning Styler Services.

Styler Account: The account you created through our website or which was setup on your behalf by Styler. You will use this account to access Styler Software.

Booking System: A Salon Management Platform. The Styler Booking System provides businesses with access to a suite of business and time management tools.

Business App: For App Parters, Styler can publish a branded App to both the Apple App store and Google Play store on the Partners behalf.

Styler Booking: Refers to a booking made by a Customer to attend Partner Services at a specified time or date. This booking can be made through the Styler Widget or Business App.

Styler Website: Refers to the website found at https://styler.digital and all subdomains which provides Partners and Customers with access to the Styler Services.

Styler Hub: An online portal through which Partners can manage the Styler Booking System and Business App.

Services: Also referred to as "Partner Services". Referring to any products, goods or services provided by a Styler Partner.

Widget: A Partner branded web interface provided by Styler which Partners can embed in their website(s) and/or social media channel(s). The widget allows Customers to book with Styler Partners.

General Data Protection Regulation (GDPR): Refers to Regulation (EU) 2016/679.

Intellectual Property Rights: Means all intellectual property rights on a world-wide basis whether currently in existence or otherwise and whether vested or contingent including (without limitation) copyright (including foreign language translation rights), design rights, database rights, rights in any domain names, registered designs, patents, trademarks, trade names, signs and other designations provided the foregoing are of a proprietary nature and all similar rights whether registered or otherwise (including, without limitation, all extensions, reversions, revivals and renewals thereof). The above shall include, in relation to registrable rights, any applications made or rights to make applications in respect of any such rights.

Styler Services: Any service provided to you by Styler including the Styler Booking System and the Styler Business App.

Styler Account Holder: A Partner who has agreed to this agreement and is using Styler Services.

App Partner: A Styler Partner who is subscribed to the Styler Business App and not the Styler Booking System.

Fees: Any Processing Fee, Subscription Fee, or any other fees payable by the Partner to Styler for use of the Services.

Processing Fee: The processing fee payable by the Partner to Styler for transacting payments on the Partner's behalf via the Styler Apps, Widget, and/or Website.

Stripe: Stripe Payments UK Ltd (and Stripe Payments Europe Ltd). A company which specialises in payment processing providing Stripe Services to Styler and our Partners (each of which have a Stripe Connected Account).

Stripe Connected Account: A Partner who has agreed to the Stripe Services Agreement and received approval from Stripe to receive Stripe Services.

Stripe Connected Account Data: Data about a given Stripe Connected Account, activity on their Stripe accounts and their transactions.

Stripe Services Agreement: The Stripe connected account agreement, which includes the Stripe Terms Of Service.

Stripe Services:The payment processing services offered by Stripe to Styler and Partners including services that enable the acceptance of payments from Customers, the routing of money to and from Stripe Connected Accounts.

As a Partner, you have the option to subscribe to one or both of Styler’s Business services. The two main services are:

You may opt in or out of the services Styler provides. If you choose not to receive all of the Services, certain terms contained in the Partner Terms of Business will not be relevant to you.

If we have provided you with an App, it is our responsibility to provide you with a functioning application on the Apple App Store and Google Play Store. If you are provided with the Styler Booking System, it is the responsibility of Styler to arrange and conclude your bookings by offering a functional calendar and booking widget. We will notify your customers with a booking confirmation and booking reminder to reduce your number of no-shows.

3.1

As a Partner to Styler, you have two payment options which are to be agreed prior to the subscription.

3.2

Annual Subscription
You will receive an invoice within 7 days of the completion of your App and/or your data onboard to the Styler Booking System, the Service is non refundable. Styler will charge your credit card a prorated amount for any upgrade or downgrade in plan level. Downgrading your Service may cause the loss of Content, features, or capacity of your Account, Styler does not accept any liability for such loss. We ask that the amount you owe is paid within 10 working days of the invoice issue date.

3.3

Monthly Subscription
You will recieve your first invoice within 7 days of the completion of your App and/or your data onboard to the Styler Booking System. We will send you an Invoice Statement for each month following your account activation. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. We ask that the amount owed us is paid within 5 working days of the invoice issue date.

3.4

Pricing Change Notice
Styler, in its sole discretion, reserves the right to change the cost of our Services to the Styler Partner at any time with 30 days’ notice to the Partner. The Partner’s continued use of the Styler Services after receipt of such Pricing Change Notice will be deemed to be acceptance of the new Service Fee unless you notify us and therefore our cancellation timeline will be implemented. If a Partner does not agree to a change in the Service Fees, their sole recourse will be to cease using the Styler Services and notify us to cancel your subscription.

3.5

Missed Payments
If a payment is missed, Styler may deny you access to the Styler Hub and/or disable your Styler Business App. If you have any issues with paying your outstanding balance within the required timeframe, please get in touch as soon as possible via [email protected].

4.1

Styler is not responsible for failure of payments from your Customers. It is the Partner's responsibility to ensure that any deposits or payments are collected from the Customer.

4.2

A summary of your bookings with financial data can be viewed if you are also subscribed to the Styler Booking System.

4.3

By becoming a Styler Partner, you agree to share this financial data with us.

5.1

The Partner acknowledges and understands that:

5.2

As a Partner you shall not:

5.3

Styler does not warrant:

5.4

THE PARTNER ACKNOWLEDGES AND AGREES THAT DURING THEIR USE OF Styler SOFTWARE, Styler IS NOT LIABLE FOR ANY LOSS OF INCOME OR PROFITS, LOSS OF CONTRACTS, LOSS OF GOODWILL, LOSS OF DATA, OR OTHER INTANGIBLE LOSSES OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, WHICH MAY RESULT FROM:

5.5

The Partner acknowledges that the Styler Business App is the intellectual property of Styler - under no circumstances will the Partner receive ownership of the Styler Business App, or an app which is not connected to Styler Services, unless permission is explictly given in writing by Styler.

5.6

The Partner acknowledges that the Styler Business App will be hosted on Styler's Apple App Store and Google Play Store profiles - permission is not granted to host the app on any other profile unless permission is explictly given in writing by Styler.

5.7

The Partner acknowledges that Styler, in its sole discretion, reserves the right to deny you access to the Styler Hub and/or disable your Styler Business App and remove it from the Apple App Store and Google Play Store.

6.1

In consideration of receiving Styler Services, the Partner agrees to pay all applicable Charges to Styler. If you are using the Styler Booking System, you are to accept all Bookings, process and supply the Partner Services to the highest industry standards and in line with any specific terms and conditions set out in this Agreement generally, and particularly in this Clause 6. A breach of this Clause 6.1 will be a Material Breach of this Agreement.

6.2

If you are using the Styler Booking System, the Partner must accept all Bookings and may only decline to accept the Booking in exceptional circumstances, otherwise the Partner shall be considered to be in Material Breach of this Agreement and may forfeit any payments due to it in connection with this Agreement.

6.3

The Partner is responsible for ensuring that all Content you provide (especially details of and prices for the Partner Services) are accurate, correct and not misleading. It is the responsibility of the Partner to notify us of any legal or age restrictions on a Partner Service so that this information can be displayed clearly to the customer. The Partner should only upload photographs representing its venue to its Page(s) which have been taken at the Partner’s own venue and should always ensure that it has the right to use any such photographs uploaded. Any breach of this Clause 6.3 is a Material Breach of this Agreement. If the Partner does not have any photographs available to upload, Styler is happy to upload some suitable photographs from its own database so please let our designers know if we can help. More information about our content policies can be found in our User Generated Content Policy.

6.4

The Partner shall fulfil their obligation to provide Partner Services for all Bookings via the Styler Widget and Styler Business App. In particular, the Partner must honour the Styler Booking Terms & Conditions. Styler will notify customers of your basic cancellation policy, however Styler IS NOT LIABLE FOR ANY CANCELLATIONS OR NO SHOWS.

This section is only applicable if you using the Styler Business App.

7.1

Styler will provide you with your Business App and the tools with which you can brand your the Business App.

7.2

All customisation must happen within the set Business App structure and layout provided by Styler. Styler does not warrant that the Business App customisation settings will meet the Partner’s requirements or expectations; or that any requests made by the Partner with regards to the Business App functionality or customisation will be approved or acted upon.

7.3

All images and content provided for use on the Business App must adhere to our User Generated Content Policy. Styler reserves the right to remove any content which we determine to be in violation of the User Generated Content Policy.

7.4

If the Partner uses a third-party to facilitate their bookings, the Partner acknowledges that they have the relevant permissions to link and embed any third-party booking page on the Styler Business App.

8.1

The Partner shall use their best endeavours to provide top quality Partner Services to all Customers and shall promptly deal with any sales enquiries, matters or issues relating to Bookings or potential Bookings including dealing with Customer complaints.

8.2

The Partner shall be directly responsible to the Customer for any failure to fulfil the Customer’s expectations or for any other legal liability which arises in respect of the Partner Services, save where such liability arises as a result of Styler’s negligence.

8.3

Styler shall refer any Customer complaints it receives to the Partner and the Partner shall acknowledge all complaints, and shall respond to the relevant Customer within 48 hours of the Partner’s receipt of a complaint (whether the complaint has come directly from the Customer or via Styler).

8.4

The Partner hereby acknowledges and accepts that the Website, App and social media pages include a reviewing platform, upon which Customers may post publicly viewable reviews about their experiences with Styler and with the Partner (particularly in relation to the Partner Services) (“User Generated Content”). The Partner should note that this platform may not be opted out from and may from time to time contain negative reviews and/or feedback from Customers, which is outside Styler’s control. There is an option for the Partner, if they are the subject of any User Generated Content, to reply to reviews about them. However, any content the Partner posts in response to User Generated Content must be polite and professional and non-threatening or confrontational, and it may be subject to review by Styler (and may be removed or amended in Styler’s sole discretion if Styler deems it reasonably necessary to do so). For the avoidance of doubt, the Partner shall have no right to any remedy (including without limitation, any right to terminate this Agreement) as a result of any User Generated Content naming or referring to the Partner. However, if the Partner, acting reasonably, feels that any User Generated Content is defamatory of the Partner or any person or in some other way is a violation of any person’s legal rights, the Partner may flag and report that User Generated Content to Styler. In such case, Styler shall review the same and in its sole discretion take any action it deems necessary or desirable (including, for example, removing or amending the relevant piece of User Generated Content). The Partner must only ever respond to a review via the review platform and must never contact or attempt to contact a customer in response to a review other than on the review platform, even where the Partner knows the identity of the customer who left the review or can determine the customer’s identity by some other means. Any breach of this clause 8.4 will be a Material Breach of this Agreement.

9.1

For the purposes of this clause, “data controller”, “data processor”, “data subject”, “personal data”, “process”, “processing” and “appropriate technical and organisational measures” shall be interpreted in accordance with applicable Data Protection Legislation.

9.2

Styler and the Partner each acknowledge that, for the purposes of the Data Protection Legislation:

9.3

Where Styler and the Partner are independent controllers, each acknowledge and agree that:

9.4

Where the Partner is data controller and Styler is data processor, in respect of Partner Customers’ personal data, such personal data shall be processed by Styler in accordance with the obligations of Article 28 of the GDPR, subject to the provisions of clause 9.9 below and subject to Styler being able to charge the Partner for providing any assistance not expressly specified as a service requirement of Styler under this Agreement.

9.5

Styler reserves the right to process Customer personal data as set out in its Privacy and Cookie Policy and the Partner hereby irrevocably and unconditionally agrees and consents to the processing of such personal data by Styler and further warrants that each Partner Customer has been informed how Styler will process their personal data. Without limiting Partner’s obligations elsewhere in this Agreement, the Partner undertakes promptly to include any information reasonably requested by Styler in its privacy policy or other Partner Customer literature to assist each party in compliance with Data Protection Legislation.

9.6

The Partner acknowledges that ownership of all Intellectual Property Rights in the Partner Customers personal data. Styler or its Affiliates and Partner irrevocably and unconditionally assigns with full title guarantee all such rights to Styler. Styler grants the Partner a non-exclusive license to use such personal data to operate its business subject to Partner's ongoing compliance with the provisions of this Agreement.

9.7

The Partner may send marketing or promotional communications to Styler Customers whose details are stored in the Styler Booking System and who have given their consent via an 'opt-in' box on signing up to receive the Styler Services or when booking Partner Services via the Widget, to receive marketing or promotional communications from any Partner from whom they book Partner Services and/or specifically from the Partner with which they are booking.

9.8

The Partner undertakes and warrants that it will only process the personal data of Partner Customers in compliance with Data Protection Legislation and in particular that it, its employees, its contractors, its partners and its suppliers will only send marketing or promotional communications to Partner Customers who have given their consent to receive the same. The Partner’s use of the personal data of Partner Customers is undertaken at the Partner’s sole risk with Partner being responsible and liable for ensuring it, its employees’, its contractors’, its partners’ and its suppliers’ use fully complies with all applicable Data Protection Legislation.

9.9

In the event that a Customer notifies the Partner or one of its employees or contractors that it does not wish to receive further marketing materials from Styler and/or its Affiliates, the Partner shall promptly (and in any event no later than 48 (forty eight) hours from being so informed) notify Styler with full details of the same in writing so that Styler can honour such request.

9.10

In the event that a data subject makes a request to either party to exercise one or more of the rights afforded to data subjects under Data Protection Legislation then to the extent that either party reasonably requires input or assistance from the other party in order to give effect to any of the rights afforded, that other party shall provide all such input or assistance within a reasonable timeframe with each party meeting their own costs in doing so;

9.11

In the event that either party receives a request from a data protection authority for information relating to this Agreement or the relationship between the parties, that party shall promptly notify the other unless prohibited by law.

9.12

Any breach of this Clause 9 by the Partner, or its staff, contractors or agents, will be a Material Breach of this Agreement.

9.13

The Partner will indemnify and hold Styler and its Affiliates harmless against all losses, claims, costs, damages or proceedings suffered or incurred by Styler and/or its Affiliates arising out of or in connection with the Partner's breach of this Clause 9.

9.14

This Clause in its entirety shall survive the termination or expiry of this Agreement.

As you enter this agreement with Styler you warrant that:

10.1

You are over the age of 18

10.2

The Partner shall provide Styler with any Partner Content it reasonably requires to be provided with in order to supply the Styler Services.

10.3

You are a sole proprietor managing a legal and registered business or an authorised signatory of your duly incorporated business within the United Kingdom.

10.4

You are eligible to register and use the Styler’s Services, and have the right, power, and ability to enter into and perform under this Agreement.

10.5

Your name provided to us when you register is your name or business name under which you sell goods and services;

10.6

Any sales transactions submitted by you will accurately describe the products and/or services sold and delivered to a purchaser;

10.7

You and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations;

11.1

The Partner hereby grants Styler the right to: remove, edit, cut-down or otherwise amend content supplied by the Partner that is published on your Styler Business App or Styler Booking System, but still in compliance with the warranties identified in this Section 11, or is otherwise in breach of the terms of this Agreement.

11.2

Make use of search engine optimisation services, pay-per-click advertising, and other mechanisms that embody, incorporate or quote (in whole or part) the trading name of the Partner or any brands used in connection with the Partner Services.

11.3

All content that the Partner supplies to Styler in connection with this Agreement and/or publishes (or provides to Styler for publication) will be accurate in all material respects and shall not infringe any other person’s rights (including Intellectual Property Rights) or be defamatory, unlawful, offensive, threatening, or pornographic or otherwise falling below general standards of taste and decency;

11.4

All content supplied to us shall comply with all applicable laws and advertising regulations in the marketing, sale and provision of the Partner Services and shall obtain all licences, consents, authorities, qualifications and insurance it is either necessary or reasonably prudent for the Partner to obtain in respect of all its business activities and personnel (but especially in connection with the provision of Partner Services).

12.1

The Partner hereby agrees to indemnify, keep indemnified and hold harmless Styler and its officers, directors and employees, from and against any and all claims, demands, obligations, actual or alleged causes of action and lawsuits and all damages, liabilities, fines, judgments, costs (including settlement costs), expenses associated therewith (including the payment of reasonable legal charges and disbursements) and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis)) and all other reasonable professional costs and expenses arising out of or in connection with any breach by the Partner of any term of this Agreement or arising out of any action brought by any third-party relating to the Partner Services provided (or not provided), or actions (or failures to act), of the Partner or any person (other than Styler) acting on its behalf, including, without limitation any action brought in connection with any Data Protection Legislation, Partner Content or a Customer visit to the Partner's venue.

12.2

The Partner acknowledges that Styler enters into this Agreement for its own benefit but also as an agent for the benefit and on behalf of each of its officers, directors and employees (each an "Indemnified Third-Party" and, collectively, the "Indemnified Third-Parties"’) and that the rights in respect of indemnification set out in clause 10.7 shall be rights and benefits of each such Indemnified third-party (as if, in each case, a party to this Agreement in its own right). Such rights shall be enforceable under this Agreement by Styler as agent for each such Indemnified third-party. Notwithstanding the foregoing, the Partner and Styler may agree in writing to amend any provision of this Agreement without the consent of any of the Indemnified Third Parties, even if that amendment affects or will affect the rights conferred on any Indemnified third-party hereunder.

12.3

This clause shall survive the termination or expiry of this Agreement.

The following Payment terms govern credits and debts between Styler, Partners and Customers.

13.1

Payment processing services for Partners are provided by Stripe and are subject to the Stripe Services Agreement. As a Styler account holder, the partner agrees to be bound by the Stripe Services Agreement, Stripe may update these terms from time to time. Under no circumstances can the Stripe Services be used in violation of the Stripe Services Agreement and any failure to do so by a Partner will be a Material Breach of this Agreement. Subject to agreeing to the Stripe Services Agreement and to receiving approval from Stripe to become a Stripe Connected Account, the following additional terms must be adhered to by the Partner in order for Styler to enable the Stripe Services. A Partner cannot be a Stripe Connected Account without complying with these terms:

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13.2

The Partner agrees to a processing fee of 1.9% + 20p for all payments with European cards, and 2.9% + 20p for non-European cards, on payments processed through any Styler App, Widget or Website.

13.3

Styler may, in its sole discretion, change the amount of any Processing Fee(s) and/or any commission at any time with 30 days' notice. The Partner’s continued use of the Styler Services after receipt of such Pricing Change Notice will be deemed to be acceptance of the new Fee. If a Partner does not agree to a change in the Service Fees, they must contact Styler as soon as possible.

13.4

Styler will issue an invoice statement to the Partner once a month to the registered Partner email address. The invoice will set out the subscription amount due for Styler Services as well as any additional fees.

13.5

If a payment is missed, Styler may deny you access to the Styler Hub, Styler Business App and/or Styler Booking System. If you have any issues with paying your outstanding balance within the required timeframe, please get in touch as soon as possible via [email protected].

13.6

The Partner shall be responsible for any refunds, chargebacks, banking charges or other administrative expenses incurred by Styler as a result of Partner’s failure to notify and update details and/or arrangements, including but not limited to:

13.7

Styler reserves the right to charge interest on all amounts payable to Styler from the Partner which are not paid by the relevant due date at the annual rate of 4% above the official base rate from time to time of the Bank of England. Such interest will accrue on a daily basis from the date on which payment became overdue up to the date on which Styler receives the full outstanding amount together with all accrued interest.

13.8

Styler reserves the right to deduct any sums payable to Styler by the Partner and any such Bank Charges, from any balance collected by Styler on behalf of the Partner, prior to onward payments.

13.9

In the event of a dispute between Styler and the Partner, the Partner must notify Styler of its disagreement within 14 days of receipt of the Invoice Statement setting out in detail the reason. If the Partner fails to do so, the Invoice Statement shall be deemed accepted by the Partner and must be paid within the specified time frame.

13.10

Styler is not responsible for payment disputes between the Partner and Customer. It is the responsibility of the partner to implement accurate pricing structures and deposit amounts.

13.11

Payment reports for Styler Partner services can be self generated by the Partner via their Stripe Connected Account.

13.12

Applicable debits (Service Fees) include:

13.13

Applicable credits include:

13.14

In the event of fraudulent or alleged fraudulent activities by the Partner or if Styler is required by law, court order, governmental instruction, arbitrational decision or by its cancellation policy to make a refund, of all or part of a Booking, Styler reserves the right to claim repayment from the Partner.

13.16

Any breach of this clause 13 by the Partner will be a Material Breach of this Agreement.

This Agreement commences on the Effective Date and will continue in effect unless terminated in writing on not less than 30 days’ written notice by either party.