Styler sends email automatically at various points. This is the full list — what sets each one off, who gets it, and whether you can switch it off.
The short version: almost none of them can be turned off, because they're transactional — they carry information the recipient needs. The two exceptions are the notifications we send you.
Emails to your customers
When it's sent | Can you turn it off? | |
Welcome | They create an account with you | No — but you can customise the message |
Booking Confirmation | A booking is made | No |
Booking Update | A booking is changed | No |
Booking Cancelled | A booking is cancelled, by either side | No |
Booking reminder | Ahead of the appointment | No — customers control this in their own notification preferences |
Booking Unsuccessful | A booking couldn't be completed | No |
Fee charged | A no-show or late-cancellation fee is taken | No |
Course Enrollment Confirmation | They're enrolled on a course or class | No |
Password reset | They request one | No |
Email verification | They sign up or change their email | No |
👀 Why can't these be turned off? They're transactional, not marketing. A customer who books an appointment needs the confirmation — that's not something they opt into. Marketing consent is separate and is controlled per customer on their profile.
Emails to you
When it's sent | Can you turn it off? | |
New Booking | A customer books | Yes |
Cancelled Booking | A customer cancels | Yes |
New Course Enrollment | Someone enrols on a course | No |
These go to your business email address, not to individual staff. To change where they land, update your business email in your business settings.
Emails to your staff
When it's sent | Can you turn it off? | |
Hub account invite | You create a Hub login for them | No — it's how they set their password |
What you can change
Go to Settings, then under Business click Emails. You can preview each template and change three things:
1. Your welcome message — up to 500 characters, included in the welcome email new customers receive. Leave it blank and we use a sensible default. This is one of the few places a customer hears your voice rather than ours, so it's worth writing something.
2. Important information — up to 5,000 characters, added to booking confirmations. Parking, access, what to bring, where to find the door.
💡 This is the single highest-value field on the page. Every "where do I park?" and "which buzzer?" message you answer by hand is one you could have answered here once. Confirmations get opened — put the answers where people are already looking.
3. The two business notifications — turn New Booking and Cancelled Booking on or off with the Enabled switch.
👀 Booking confirmations also automatically include your business locations, your cancellation policy and your booking preferences, so keep those accurate — they're going out to every customer whether you think about them or not.
FAQs
❓ A customer says they didn't get their confirmation.
Check the spelling of their email address on their profile first — a typo is by far the most common cause. Then ask them to check spam. Confirmations are transactional and always send, so if the address is right the email left our side.
❓ I'm getting too many booking notifications.
Turn off New Booking in Settings → Business → Emails. Your calendar is still the source of truth, and busy businesses often prefer to work from it rather than their inbox.
❓ Can I stop a specific customer receiving marketing?
Yes — marketing consent is set per customer, per channel, on their profile. It's separate from the transactional emails listed here.
❓ Can I redesign the emails?
The templates carry your business branding automatically. For anything beyond that, speak to your Styler Consultant.