Everything about what you pay Styler lives in one place: Billing, in the side menu or the account menu at the top of the Hub.
👀 You'll only see it if your permission level includes View billing details and invoices. Changing anything needs Update billing details as well.
Your Plan
The top card shows your plan, its status, your price and your next billing date. What else is on it depends on your plan.
On Basic or Pro, the card also shows your staff seats and billing cycle, and it's where you upgrade, downgrade, switch between monthly and annual, or cancel. See your plan: upgrading, downgrading and switching to annual.
On one of our earlier plans — App & Booking, Booking or App — the card is for information only, with a note that "Your plan is managed by our team". Email [email protected] to change it.
Status is the one to pay attention to:
Active — everything's fine.
Free trial — with the number of days left. (On earlier plans this reads Trialing.)
Past Due — a payment has failed. Your account still works, but it needs sorting before it doesn't.
Unpaid — a payment has failed and is still outstanding. Sort this one now.
Cancels at end of period — you've cancelled, but you keep access until the date shown.
Payment methods
The Payment Methods card splits your cards into two groups: Primary and Backups.
Click Add Card to add one. Every card except your primary has a menu with Set as Primary, Set as Backup and Remove Card.
👀 Swapping your primary card automatically demotes the old one to backup. It isn't deleted — so if you replace an expiring card, the old one sticks around as a fallback until you remove it. Worth removing properly once it's actually dead.
👀 You can't remove your only card while your subscription is running. Add the new one first.
Why the backup card matters
This is the most useful thing on the page and the easiest to overlook.
If a subscription payment fails on your primary card, Styler automatically retries it against your backup card. If the backup works, the invoice is paid, and in most cases you'll never know anything happened.
Without a backup, that same failure means a Past Due account, reminder emails, and — if it goes unresolved — suspension. Cards get lost, stolen, expire and get blocked by fraud systems all the time. It isn't a reflection on your finances; it's just what cards do.
💡 Add a second card now, while nothing is wrong. It takes a minute and it's the single most effective thing you can do to avoid losing access to your account over an admin problem. A personal card or a second business card both work — it only gets used if the first one fails.
👀 Three things worth knowing about how it works:
The retry happens on the first failure only. If both cards fail, the invoice stays unpaid and you'll need to sort it manually — Styler won't keep hammering your cards.
If you don't have a backup set and you add a new card, it's automatically assigned as your backup. So adding a second card is genuinely all you need to do.
The one-off Pro setup fee isn't retried on your backup card. If it fails, fix your primary card and try again.
Billing History
The Billing History card lists your recent invoices, with their number and status:
Paid — settled.
Unpaid — payment hasn't gone through yet.
Void — cancelled, nothing owed.
Uncollectible — written off after repeated failures.
Each invoice has a PDF icon — that's the copy to send your accountant — and a link to view it online.
An unpaid invoice also gets a Pay button, which opens Stripe's secure payment page for that invoice. Settle it there and it's done immediately, rather than waiting for the next automatic attempt. Useful once you've fixed whatever was wrong with the card.
💡 The Pay button lets you settle an invoice with any card, not just the ones saved on your account. Handy when the problem is the card itself and you want the invoice cleared now, before sorting out your payment methods properly.
👀 The Pay button only appears while something is actually payable. If an invoice shows as unpaid but has no button, it has usually just been settled by an automatic retry and the status hasn't caught up — reload the page.
👀 Not every invoice is your monthly bill. On Basic and Pro, the Pro setup fee and any charge for adding a staff member part-way through a billing period each appear as a separate invoice.
Your billing details
The Billing Details card holds your contact name, company name, billing email, address and Tax ID / VAT Number. Click Edit Details to change them.
Update them before your next billing date — invoices already issued can't be changed retrospectively, and your accountant will want them right.
When a payment fails
You'll see a banner at the top of the Billing page:
"A recent payment has failed…", with a Retry Payment button, or
"Your subscription is unpaid…", with a Pay Now button.
Both charge your primary card for what's outstanding. So fix the card first — add a new one and make it primary — then click the button, or use Pay on the invoice in Billing History.
If the payment stays outstanding, anyone who manages billing will see a Payment overdue screen when they sign in, with a countdown to when the account will be suspended. Update payment method takes you straight to Billing; Skip for now hides it for the rest of your session. We'll email you as well.
👀 Don't skip it for long. The countdown is real, and if a first payment fails — at the end of a free trial, say — there's much less time than you might expect.
If your account is suspended
Once that countdown runs out, the account is suspended. Nobody can use the Hub, and your booking widget and app stop taking bookings.
Staff who don't manage billing see Account suspended, and a note to contact whoever administers your account.
Anyone who does manage billing sees Reactivate your account, with your previous plan and price. Click Reactivate, pay on Stripe's secure checkout page, and you're taken back to the Hub while your payment is confirmed. If it's still finalising you'll see Payment received — give it a minute, then click Refresh.
💡 Now and then, a one-off welcome-back offer is shown on that screen. If it is, it's applied for you — there's no code to enter.
👀 Your data is still there. Suspension stops access — it doesn't wipe your customers, bookings or history. Reactivating restores what you had rather than starting you from an empty account.
👀 Your customers see the difference. While an account is suspended, your booking widget and app aren't taking bookings. This is worth sorting quickly — the cost of a few days' suspension is usually a lot more than the invoice.
Promo and referral codes
If you were given a code, it goes in when you sign up — on the payment step, in the Promo or referral code box. Type it and click Apply.
Codes are letters and numbers only, with no spaces, and capitals don't matter — welcome10 and WELCOME10 are the same code.
👀 A code isn't used until you apply it. If there's a problem you'll see why straight away — the code isn't valid, isn't available in your currency, or doesn't apply to the plan you've picked. A code typed into the box but never applied won't give you anything.
👀 Discount codes only work at sign-up. There's nowhere in the Hub to add a discount afterwards, so if you meant to use one and didn't, get in touch rather than looking for a box that isn't there.
The one place a code goes in later is upgrading from Basic to Pro: the upgrade window accepts a referral or waiver code, which waives the Pro setup fee. It doesn't add a discount, and a minimum term then applies — see your plan.
Referral codes from another Styler business go in the same box at sign-up. See how do I refer another business?
FAQs
❓ Can I add a promo code after signing up?
Not a discount code — those apply at sign-up only. Contact us if you were given one and it wasn't applied. The exception is a referral or waiver code when upgrading to Pro, which waives the setup fee.
❓ How do I change or cancel my plan?
On Basic or Pro, from the Your Plan card — see your plan and can I cancel my subscription anytime? On an earlier plan, email us.
❓ My payment failed but I've since fixed my card. Do I wait?
No — click Retry Payment or Pay Now on the banner, or Pay on the invoice in Billing History. That settles it immediately rather than waiting for the next automatic attempt.
❓ Can I use the same card as primary and backup?
There'd be no point. The retry only helps if the backup is a genuinely different card — retrying a declined card gets the same answer.
❓ Is this the same as the Stripe account I take customer payments through?
No, and it's worth being clear about. This page is what you pay Styler. Your Stripe connection under Settings → Integrations is how your customers pay you. They're separate.