You can switch online bookings off whenever you need to — a refurbishment, a holiday, a fully booked month, or just while you get set up.

Switch it back to Enabled whenever you're ready. There's no limit on how often you can do this.

You can still take bookings yourself. Turning online bookings off stops customers booking through your booking widget and your app. It does not stop you creating bookings in the Hub — your calendar carries on working exactly as it did.

This is the bit most people want to know, and it's why the setting is safe to use. You're closing the front door to self-service booking, not shutting down your business.

👀 Existing bookings aren't affected. Anything already in the calendar stays there. Turning bookings off is not a way to cancel a day — for that, close the day in your schedule or cancel the bookings individually.

💡 Before you turn it off for anything more than a day or two, think about what a customer sees: a booking page that won't let them book, with no explanation. Adjusting your Booking Window or Minimum Lead Time is often a better fit than closing bookings altogether.

The same screen controls the rules customers book by. These are worth setting properly — most "my availability looks wrong" questions trace back to one of them.

The furthest date into the future a customer can make a booking.

💡 Shorter windows keep your diary flexible; longer ones suit businesses people plan around, like weddings or courses. If you're constantly moving bookings made months ago, shorten it.

The latest time a customer can cancel or change their booking without penalty.

👀 This is the setting that defines a late cancellation. If you charge late-cancellation fees, this is what they're measured against — see late cancellation and no-show fees.

Prevents last-minute bookings. Set it to two hours and a customer can't book a slot starting in less than two hours.

💡 This is your protection against someone booking a colour at 9:55 for 10:00. Set it to however long you realistically need to prepare.

Turn this on and customers must give a phone number to book. Email is always required either way.

👀 There's a trade-off. A phone number is invaluable when you need to move an appointment at short notice — but every extra required field loses you a few bookings. Worth it for high-value or mobile services; less so if you're competing on frictionless booking.

How often available times appear. Set to 15 minutes, customers see 9:00, 9:15, 9:30 and so on.

💡 Smaller intervals show more options and fill gaps more tightly; larger ones keep your day in tidier blocks. If your diary is full of awkward ten-minute gaps, try a larger interval.

❓ Will customers know why they can't book?

❓ Can I disable bookings for one staff member or one location?

❓ My availability looks wrong and I haven't touched this page.