Giving your team their own Hub logins means everyone sees what they need and nothing they don't — and you can tell who did what.
👀 Adding a staff member and giving them a login are two separate things. A staff member exists so they can be booked. An account lets them sign in. You can have one without the other — a stylist who takes bookings but never touches the Hub doesn't need an account.
Step 1: Add the staff member
Skip this if they're already set up.
Open the side menu and click Staff.
On the Staff Members tab, click Add in the top right.
Enter their details and add a profile photo — customers see this when booking.
Save.
Step 2: Create their account
Open the side menu and click Settings.
Under Staff, click Accounts.
Click the + icon.
Choose the staff member.
Choose their permission level.
Click Create.
Step 3: They set their own password
They'll get an email inviting them to set a password. If it doesn't arrive, they can do it themselves:
Go to the Hub sign-in page.
Click Forgot Password and enter the email address you used.
Follow the reset link, choose a password, and sign in.
💡 Ask them to turn on two-factor authentication once they're in — see signing in to the Styler Hub.
The five permission levels
Admin — full access to everything, including billing and permissions. Can't be restricted.
High
Medium
Low
Basic — the most limited.
High, Medium, Low and Basic are starting points, not fixed roles. You decide exactly what each one can do — so "Medium" means whatever you've set it to mean for your business.
👀 Admin is absolute. An Admin can see your revenue, export your customer list, change your billing details and alter everyone else's permissions. Give it only to people who genuinely need all of that.
Customising what each level can do
Go to Settings, then under Staff click Permissions. You'll get a grid — one row per action, one column per level — and you tick what each level is allowed to do.
Admin's column is always fully ticked and can't be changed.
What you can control
Area | Permissions |
Bookings | View all bookings, Create, Update, Cancel |
Breaks | View all breaks, Create, Update, Delete |
Staff hours | View all staff hours, Update own hours, Update all staff hours |
Checkout | Update checkout |
Customers | Create, Update, Delete, Export |
Services | View all, Create, Update, Delete |
Products | View all, Create, Update, Delete |
Classes & Courses | View, Update, Delete |
Wait list | View, Update, Delete from wait list |
Reports | View business reports |
Locations | View all locations, Add/Edit, Delete |
Business dates | Update open/closed dates |
Business settings | Update business settings |
Push notifications | View sent notifications, Send notifications |
Billing | View billing details and invoices, Update billing details |
Permissions | Update permissions |
👀 Some things everyone can always do. Every account can see their own bookings, their own breaks, their own hours, their own working locations, and the customer list. The permissions above control seeing everyone else's, and changing things.
The four worth thinking hardest about
Most permissions are about convenience. These four are about risk.
Customers → Export. This downloads your entire customer list as a file. Once it's on someone's laptop you have no control over it, and it walks out of the door with them when they leave.
Reports. Your revenue, your averages, your busiest times. Perfectly reasonable for a manager; rarely necessary for everyone.
Billing. Your subscription and card details.
Permissions. Anyone who can change permissions can give themselves everything else. Treat it as equivalent to Admin.
When someone leaves
Remove their account in Settings → Staff → Accounts. Do it the same day. A former employee with a live login can still see your customer list.
Removing their account doesn't delete their staff record or their booking history — those stay intact.
FAQs
❓ Can two people share one login?
Technically yes, but don't. You lose any ability to tell who cancelled a booking or changed a price, and you can't remove one person's access without locking out the other.
❓ Can I give one person slightly different permissions from their level?
Permissions attach to the level, not the person. If someone needs a different combination, adjust a level you're not otherwise using and put them on it.
❓ Someone can't see a page they need.
The Hub hides what a level can't access, rather than showing an error. Check their level in Settings → Staff → Accounts, then check that level's row in Permissions.