# Styler Help Centre

> Hey, how can we help?

## Get started 

- [Quick Start Guide 🛠️](https://help.styler.digital/en/articles/9157026-quick-start-guide.md): Your first hour in Styler — signing in, the in-Hub Setup guide, and the seven tasks that get you taking bookings.
- [How do I sign in to the Styler Hub? 🔑](https://help.styler.digital/en/articles/16188545-how-do-i-sign-in-to-the-styler-hub.md): Signing in on web and mobile, resetting your password, two-factor authentication, and what each error message means.
- [Your opening hours, and closing for a day 🕘](https://help.styler.digital/en/articles/16258570-your-opening-hours-and-closing-for-a-day.md): You don't set opening hours in Styler — they're worked out from your staff's working hours. Here's how that works, and how to close for a day.
- [Every setting in the Hub, and where to find it ⚙️](https://help.styler.digital/en/articles/16262863-every-setting-in-the-hub-and-where-to-find-it.md): A map of the Settings menu — what each section does, which ones you'll actually need, and why some are missing for you.
- [What Styler is, and how the pieces fit together 🧭](https://help.styler.digital/en/articles/16264435-what-styler-is-and-how-the-pieces-fit-together.md): A quick orientation — the Hub, your booking widget and your branded app, what each one is for, and which of them your customers ever see.
- [Is there a free trial of the booking system?](https://help.styler.digital/en/articles/9157034-is-there-a-free-trial-of-the-booking-system.md)
- [Can I use the booking software without getting my own app?](https://help.styler.digital/en/articles/9157036-can-i-use-the-booking-software-without-getting-my-own-app.md): Yes — the Booking plan gives you the full booking system and a branded booking link, without an app.

## Legal

- [Referral Program Terms](https://help.styler.digital/en/articles/9157027-referral-program-terms.md)
- [User Generated Content Policy](https://help.styler.digital/en/articles/9157028-user-generated-content-policy.md)
- [Terms of Use](https://help.styler.digital/en/articles/9157029-terms-of-use.md)
- [Partner Terms of Business](https://help.styler.digital/en/articles/9157030-partner-terms-of-business.md)
- [Privacy Policy](https://help.styler.digital/en/articles/9157031-privacy-policy.md)
- [Cookie Policy](https://help.styler.digital/en/articles/9157032-cookie-policy.md)
- [Booking Terms](https://help.styler.digital/en/articles/9157033-booking-terms.md)

## Support

- [Contact Support](https://help.styler.digital/en/articles/9409033-contact-support.md): Contact the Styler support team.

## Bookings & your widget

- [Where do I find my booking link? 🔗](https://help.styler.digital/en/articles/9385580-where-do-i-find-my-booking-link.md)
- [Booking statuses explained 🔵](https://help.styler.digital/en/articles/16189117-booking-statuses-explained.md): Booked, Completed, Cancelled and No-show — what each one means, what changing it triggers, and who's allowed to.
- [Using the wait list ⏳](https://help.styler.digital/en/articles/16189151-using-the-wait-list.md): Capturing customers when you're fully booked, and letting them know automatically when a slot frees up.
- [My availability looks wrong 🔍](https://help.styler.digital/en/articles/16189181-my-availability-looks-wrong.md): A step-by-step diagnostic for when customers can't book, or can book times you didn't expect.
- [Your calendar 📅](https://help.styler.digital/en/articles/16189227-your-calendar.md): The screen you'll use most — views, adding bookings, walk-ins and breaks, moving appointments, and choosing what you see.
- [The booking timeline: who did what, and when 🕓](https://help.styler.digital/en/articles/16189254-the-booking-timeline-who-did-what-and-when.md): Every booking keeps a record — how it was made, when reminders go out, and every change since. Useful when a customer's version differs from yours.
- [Recurring bookings 🔁](https://help.styler.digital/en/articles/16189264-recurring-bookings.md): Setting up a repeating appointment, changing one occurrence versus the whole series, and what works differently on a series.
- [Breaks, closed days and holidays 🚫](https://help.styler.digital/en/articles/16189287-breaks-closed-days-and-holidays.md): Four ways to block out time, and which one to use — a lunch break, one person off, a day closed, or a fortnight shut.
- [What your customers see when they book 👀](https://help.styler.digital/en/articles/16189327-what-your-customers-see-when-they-book.md): A walkthrough of the booking journey from the customer's side, so you can answer their questions and spot where people drop off.
- [How do I disable bookings?](https://help.styler.digital/en/articles/9675818-how-do-i-disable-bookings.md): Turning online bookings off and on again — plus every other setting on the Booking Preferences page and what it controls.

## Checkout & payments

- [How to Check Out Clients and Process Payments.](https://help.styler.digital/en/articles/13984395-how-to-check-out-clients-and-process-payments.md): You've finished a service, this is how to complete a booking.
- [A card payment failed 💳](https://help.styler.digital/en/articles/16189293-a-card-payment-failed.md): Working out why a payment didn't go through — a customer's card, a no-show fee, or your own subscription.
- [Getting paid: Stripe, deposits and payouts 💷](https://help.styler.digital/en/articles/16262045-getting-paid-stripe-deposits-and-payouts.md): Styler handles two kinds of money very differently. Here's what Stripe takes, what checkout only records, and where to go for payouts and disputes.
- [Discounts, part-payments, corrections and refunds 💷](https://help.styler.digital/en/articles/16187892-discounts-part-payments-corrections-and-refunds.md): Beyond a straightforward checkout — applying a discount, splitting a payment, fixing a mistake, and refunding a card.
- [Late Cancellation / No show Fees Set Up](https://help.styler.digital/en/articles/9385647-late-cancellation-no-show-fees-set-up.md): Charging for late cancellations and no-shows — connecting Stripe, setting your window and percentages, and how the charge is actually triggered.
- [How do I set up deposit payments?](https://help.styler.digital/en/articles/10729522-how-do-i-set-up-deposit-payments.md): Taking a deposit at the time of booking — on service tiers and on courses — and controlling what customers can pay.

## Services & courses

- [Introduction to Classes & Courses](https://help.styler.digital/en/articles/10727840-introduction-to-classes-courses.md): Group sessions in Styler — how courses are structured, publishing, capacity, invite-only enrolment, and naming them whatever you call them.
- [Services, categories and tiers 💇](https://help.styler.digital/en/articles/16189166-services-categories-and-tiers.md): How your price list is structured, why tiers exist, and the staff setting that quietly breaks availability if you miss it.
- [Selling products 🧴](https://help.styler.digital/en/articles/16189307-selling-products.md): Listing retail products in your app, tracking stock, and adding them at checkout.
- [How to Create Your First Class or Course in Styler Hub](https://help.styler.digital/en/articles/10767615-how-to-create-your-first-class-or-course-in-styler-hub.md): Step by step from an empty Courses page to a published, bookable course — modules, classes, pricing, capacity and going live.

## Staff & access

- [How to Create & Edit Working Hours](https://help.styler.digital/en/articles/11099208-how-to-create-edit-working-hours.md): Managing staff availability is easy with Styler! Follow the steps below to create and modify your team’s working hours. 👇
- [Staff bios and photos ✍️](https://help.styler.digital/en/articles/16263586-staff-bios-and-photos.md): Write a bio and add a photo for each of your team — including the AI drafting tool, when it appears, and what it sends.
- [Adding Staff Accounts](https://help.styler.digital/en/articles/9616614-adding-staff-accounts.md): Giving your team their own Hub logins, the five permission levels, and customising exactly what each one can see and do.
- [Do you offer accounts so my staff can login?](https://help.styler.digital/en/articles/9157035-do-you-offer-accounts-so-my-staff-can-login.md): Yes — every staff member can have their own Hub login, at no extra cost, with permissions you control.

## Your Business App

- [How do I design my app? 🎨](https://help.styler.digital/en/articles/9380515-how-do-i-design-my-app.md): What to send us for your app design, and how to follow its progress through the five build stages on the App Status page.
- [Sending a push notification 🔔](https://help.styler.digital/en/articles/16189278-sending-a-push-notification.md): Broadcasting to everyone with your app — character limits, previewing, and how often is too often.
- [Your app gallery 🖼️](https://help.styler.digital/en/articles/16189311-your-app-gallery.md): Showcasing your work on your app's home screen, and linking images to staff, services and products.
- [How do I Connect my Instagram Account?](https://help.styler.digital/en/articles/10729592-how-do-i-connect-my-instagram-account.md): Connecting your Instagram feed to your Business App — and what to do if it stops updating.
- [How long will it take for my app to be live?](https://help.styler.digital/en/articles/9157006-how-long-will-it-take-for-my-app-to-be-live.md)
- [Are there any app maintenance fees?](https://help.styler.digital/en/articles/9157007-are-there-any-app-maintenance-fees.md)
- [What if I rebrand?](https://help.styler.digital/en/articles/9611204-what-if-i-rebrand.md)
- [Can I see an example of the business app?](https://help.styler.digital/en/articles/9611206-can-i-see-an-example-of-the-business-app.md)

## Account, billing & plan

- [Billing: your plan, cards and reactivating 💳](https://help.styler.digital/en/articles/16187985-billing-your-plan-cards-and-reactivating.md): Your subscription, invoices, why a backup card is worth adding, and how to reactivate a suspended or cancelled account.
- [Working with multiple locations 📍](https://help.styler.digital/en/articles/16189289-working-with-multiple-locations.md): Adding a second site, what's shared between locations and what isn't, and the assignments that decide where anything is bookable.
- [Can I cancel my subscription anytime?](https://help.styler.digital/en/articles/9157037-can-i-cancel-my-subscription-anytime.md): Yes, with one month's notice — what happens to your data, your app and your bookings, and how to come back.

## Referrals & offers

- [How do I refer another business?](https://help.styler.digital/en/articles/9675877-how-do-i-refer-another-business.md): Sharing your referral code, what you and your friend each get, and tracking a referral through to your reward.
- [🎉 How to Redeem a FREE Month of Styler!](https://help.styler.digital/en/articles/10545440-how-to-redeem-a-free-month-of-styler.md): Every business that signs up to Styler is automatically enrolled in our referral program! This means you can earn up to 1 months free for every client you refer to us. 🎁

## Data, privacy & security

- [How Styler uses AI 🤖](https://help.styler.digital/en/articles/16187997-how-styler-uses-ai.md): Where AI is used in Styler, exactly what information is sent, who processes it, and what it means for your data.
- [When a customer deletes their account 🗑️](https://help.styler.digital/en/articles/16264456-when-a-customer-deletes-their-account.md): What happens to a customer's record, bookings and payments when they delete their account from your app — and why it depends on whether they have a booking coming up.
- [Data Deletion Requests](https://help.styler.digital/en/articles/9409050-data-deletion-requests.md): Request to delete your data.

## Customers

- [The customer profile 👤](https://help.styler.digital/en/articles/16187847-the-customer-profile.md): Everything on a customer's record — details, addresses, consent, notes, analytics, blocking and export.
- [Your customer list 📇](https://help.styler.digital/en/articles/16189270-your-customer-list.md): Finding, adding, merging and exporting customers — and keeping the list clean enough to be worth marketing to.

## Reports

- [Using Reports in the Styler Hub 📊](https://help.styler.digital/en/articles/16187821-using-reports-in-the-styler-hub.md): Sales, new customers and availability — what each report shows, what the numbers actually count, and how to export them.

## Emails & notifications

- [Every email Styler sends ✉️](https://help.styler.digital/en/articles/16187908-every-email-styler-sends.md): A reference table of every automated email — what triggers it, who receives it, and whether you can turn it off.
- [Notifications on the Styler Hub app 📲](https://help.styler.digital/en/articles/16297656-notifications-on-the-styler-hub-app.md)